Remote Proctored Exam Violations and Consequences
The following violations/behaviors are considered Major offenses and will end your exam immediately, with no refund allowed under any circumstance. In this case, you may re-register for the CPAN or CAPA exam in a subsequent testing window, but the exam must be taken at a PSI Test Center:
- Browsing local computer
- Browsing other websites
- Copying exam content on paper or on the computer
- Copying and pasting content from the exam and saving it to the computer
- Covering the camera
- Inappropriate or questionable behavior (such as looking away from the computer screen)
- Inappropriate materials in view of the desktop
- Presence or use of a handheld calculator
- Using a computer calculator other than the one provided through the exam
- Leaving the room/view of the camera without an approved accommodation*
- Opening Instant Messaging
- Opening a computer notepad
- Opening any other computer application
- Using a Smartwatch
- Screen recording of exam content
- Someone else in the room or speaking to someone else in the room during the exam; candidate asks for help from them
- Taking pictures or video of the screen
- Using another computer
- Using a mobile device or telephone
- Using reference materials – NO reference materials allowed anywhere in the room
- Failure to comply with proctor requests and/or instructions
- Noisy environment, public locations, or dark room
- No ID provided or Expired ID provided
- ID does not match the name on the reservation
- ID does not match the candidate/Photo ID unable to be verified by proctor
- Improper/Invalid/No Photo ID
- Inadequate exam environment (such as reference materials or Smartphone present)
- Candidate fails to perform room scan
- Inability to log in on testing day/failed to complete compatibility testing prior to the exam)
- Late or fail to take the exam at the scheduled time (no show)
The following violations/behaviors are considered Minor offenses and will result in your proctor issuing you a warning. If a second violation occurs for the same behavior, your exam will be ended immediately with no refund allowed under any circumstance. In this case, you may re-register for the CPAN or CAPA exam in a subsequent testing window, but the exam must be taken at a PSI Test Center:
- Another computer is visible in the testing area, not in use
- Mobile device present, not in use
- Smartwatch is present, not in use
- TV is present, visible in the testing area
- Candidate is using abusive language out loud or in the chat
- Chewing gum, eating, or drinking*
- Candidate changes space during the exam
- Radio visible in the testing area
*Note that if you medically require food, drink, or a break during the course of the three-hour exam, you must request special accommodation for this PRIOR to your scheduled exam appointment by filling out this form to request an accommodation. After filling out the form, you can email or call the PSI Accommodations Team at 800-367-1565, ext 6750; eaalerts@psionline.com.
The following violations/behaviors are considered Minor offenses and will result in your proctor issuing you a warning. If a third violation occurs for the same behavior, your exam will be ended immediately with no refund allowed under any circumstance:
- Headset or earbuds visible in the testing center
- Reading the questions aloud or speaking aloud
- Improper placement of the webcam so that it does not provide ideal viewing for the proctor
- Lighting is inadequate or too strong for the proctor to see
- Candidate is looking somewhere else or not focusing eyes on the screen
- Candidate’s internet service is temporarily interrupted
- Candidate moves temporarily out of sight of the webcam/proctor view
- Candidate experiences a system error
The following violation/behavior is considered a Minor offense and will result in your proctor issuing you a warning. If a fourth violation occurs for the same behavior, your exam will be ended immediately with no refund allowed under any circumstance. In this case, you may re-register for the CPAN or CAPA exam in a subsequent window but the exam must be taken at a PSI Test Center:
- Candidate tapping feet or fingers (unrelated to keyboard typing)
Please note the following conditions that would end the exam and result in changes to exam modality and/or additional fees:
- Inclement weather disrupts Wifi/electricity and the candidate cannot restore access; loss of internet connection
- If this occurs, the candidate MUST call PSI at 844-267-1017 and email ABPANC at abpanc@cpancapa.org
- If the candidate is less than 15 minutes into the exam, candidate MAY be able to reschedule and re-test in the current window at either a PSI Test Center or online OR candidate may choose to re-register in the next exam window with no additional fee.**
- If the candidate is more than 15 minutes into the exam, you MUST re-test in the next exam window at either a PSI Test Center or online with no additional registration fee.**
**Note that ABPANC and PSI reserve the right to verify and make the determination regarding loss of internet connectivity, time spent on exam when internet is lost, and ultimate adjudication.
- Failure to cancel or reschedule an exam no later than 48 hours prior to the scheduled appointment time
- In this case, the exam is canceled, and the candidate must re-register and pay a new registration fee; no refund is provided.
- Failure to schedule an exam appointment time
- Candidate must re-register and pay a new registration fee; no refund is provided.
Please refer to the Certification Candidate Handbook for complete information on eligibility, remote exam policies and other requirements for taking the CPAN or CAPA certification exams.